CRM Integration Support
Get help from Deeplead with the Deeplead Persona conversation channel, including setup, missing history, email replies and disconnection.
New to the integration? Start with the setup guide. Installation is currently coordinated with support during the limited testing rollout.
What to include in your request
- Your Deeplead account email and CRM business account name.
- What you were trying to do, what happened, and the approximate time with your time zone.
- The visible error message and, if available, the relevant conversation or message identifier.
- A screenshot with unrelated contact details and message content removed.
Do not send passwords, access tokens, client secrets or full mailbox exports. Share only the information needed to investigate your issue.
Common issues
I cannot connect my account
Confirm with support that your business is included in the current rollout. Use the connection session and link arranged by support, with the account you were instructed to use. If authorization expires, restart from that connection link. If you see an access-denied message or the wrong business account, contact support instead of repeatedly reinstalling the app.
The channel or conversation history is missing
Check that you are viewing the connected business account and the correct contact. Only eligible Deeplead conversations from supported inboxes appear in the Deeplead Persona channel. Ask support to confirm the connection, contact mapping and whether a historical import is needed.
My reply was rejected
Use Reply on an existing synced message. Keep its recipient and remove attachments, CC and BCC. Confirm that the original sending inbox is active. If sending has not been enabled, ask support to finish activation. A Do Not Disturb setting, unsubscribe, bounce or other contact restriction can also stop a reply; respect that restriction rather than attempting to bypass it.
My reply is pending or I am unsure whether it sent
Check the original sending inbox’s Sent folder before retrying, or ask support to check the message. Repeated manual sends can create duplicates. Acceptance by an email provider does not guarantee arrival in the recipient’s inbox, and delivery updates may be delayed.
I need attachments or a different sending workflow
This channel does not support attachments, CC, BCC, new conversations or OAuth-connected inboxes. Use the original email provider or an appropriate Deeplead email workflow for those messages. Check whether a previous send succeeded before sending the same message elsewhere.
Disconnection, billing and data requests
To stop using the channel, revoke or uninstall the app in your CRM’s connected-app settings and email support@deeplead.io to disable the Deeplead connection and review pending sends. Separately configured contact sync and outreach campaigns need to be stopped separately.
Uninstallation does not cancel subscriptions or erase stored conversations. Contact support for billing help. For access, correction or deletion of personal data, email privacy@deeplead.io. We verify account authority before acting; please do not send identity documents unless specifically requested through an appropriate channel.
Read the integration privacy policy and integration terms for details about stored data, cancellation and responsibilities. For other Deeplead features, visit Help & FAQ.